Affirmations

Hospitality

• We provide a warm welcome to all guests upon arrival and ensure caring hospitality and service throughout their stay.
• We ensure a high standard of cleanliness is consistently maintained throughout the establishment.
• We are pro-active in assisting guests with matters such as providing local information.
• We conduct ourselves in a professional and courteous manner.
• Competently handle all enquiries, requests, reservations, correspondence and complaints from guests, prospective or otherwise, with courtesy and efficiency, whether in person, or by telephone, post, fax, e-mail or via the internet.
• We maintain the highest standards of courtesy to guests at all times
• We explain, clearly and exactly to all visitors what is included in the prices quoted for accommodation.
• We provide full details of in-house and cancellation policies on our website.
• We accurately and fairly describe to all guests and prospective guests, whether by advertisement, brochure, word-of-mouth or other means, all amenities, facilities and services provided.
• We will show the accommodation to a prospective guest, if requested, before booking wherever practicable.
• We are contactable by guests (consistent with the in-house policy) at all reasonable times during their stay.

Comfort and Safety

• A first aid kit is available for guests.
• Air-conditioner filter and exhaust fan are regularly cleaned and in working order.
• There is adequate reverse cycle air-conditioned heating and cooling provided for the comfort of guests.
• All plumbing is in good working order
• Walls and ceilings asked firm construction, devoid of anything that may cause injury or damage
• A torch is provided for the use of guests during their stay.
• We provide comfortable surroundings and amenities for our guests.
• We maintain a high degree of general safety and security.
• There are more than adequate levels of lighting for guest safety and comfort.
• All reasonable precautions have been taken to secure the personal safety of guests so as to prevent damage to, or theft of their possessions
• We  are available during guests arrival and departure periods, and at all other reasonable times
• There is a clearly stated smoking and pet policy
• Laundry facility is available for guest use including washing machine, tumble dryer, an iron and ironing board

Housekeeping and Interior

• All windows including lead lights, window treatments, and ledges are in a clean and good condition
• All rooms are kept free of cobwebs and cleaned regularly as agreed with guests, or when expecting guests
• Floor coverings will be free of stains, marks, signs of wear and tear, damage, stuffing, cracking or soiling and are kept in clean and good condition
• Lighting is in good condition and working order and is free of dust, dirt, insects and cobwebs and that spare globes will be available or installed by operator upon request
• All paintwork, skirting boards and doors are in good condition
• We regularly clean dust and vacuum all areas
• Internal drains and plugs are clean and free of debris
• A high standard of cleanliness is maintained throughout the property

Housekeeping and Exterior

• We maintain the garden, surrounds and the general approach to the premises.
• We maintain all buildings, painted surfaces, guttering, roofing and paths.
• Verandas and porches are swept and free of grime and dirt.
• Outdoor furniture is maintained in good condition.
• The BBQ supplied is in good state of repair, is clean, fully fuelled and that tools and aprons are available for guest use.
• Parking space will be maintained to ensure safety of vehicles.
• There will be no evidence of rubbish.
• The driveway shall be regularly maintained and free of debris or obstruction.
• Adequate external lighting shall be maintained
  
  

Housekeeping - Kitchen/Self-catering

• We have adequately equipped the kitchen with refrigerator, stove, microwave, cooking utensils and cookware, detergents, tea towels, rubber gloves, sponge, fly spray, rubbish bin lined and lidded, and sink plugs.
• There shall be sufficient crockery and cutlery to accommodate the maximum number of guests and that it be in good condition and be clean.
• We regularly maintain and clean the kitchen exhaust fan.
• Drawers and benches will be clean and lined.
• We provide adequate ventilation.
• There is adequate seating for the maximum number of guests.
• The refrigerator/freezer is in excellent condition and is regularly cleaned and de frosted
• Bench tops, hand washing stations, food preparation areas and equipment are clean and in good condition
  
  

Living Room

• There is comfortable leather lounge suite seating for up to five (5) guests.  Otherwise, seating is available to accommodate the maximum number of guests.
• The flat screen television and connected DVD player are in good working order and reception is first class
• There is a good variety of books, games, current magazines, compact discs, videos available from your hosts to select from.
• There is sufficient lighting to read by.
  
  

Bedrooms

• Mattresses, pillows and linen of premium are of quality and are free from soiling and stain of any type.
• Each bedroom is equipped with its own television.
• There are mattress protectors on all beds and pillow protectors on each pillow and such are kept in a clean and good condition.
• There are two pillows per guest with extra pillows and blankets available if needed.
• All blankets, bed spreads, and duvets are kept in excellent condition free of wear and tear and devoid of staining.
• All electric blankets are maintained in good working order free of defects, soiling or stains of any type.
• All underlay are free of soiling or stains of any type.
• All bedrooms are cleaned prior to occupancy and otherwise as agreed with guests.
• All linen including duvet covers will be changed for each new guest.
• Bedroom furniture is maintained in good condition
• Floor surfaces are maintained in good condition and free of stains, wear and tear or damage
• There is adequate lighting conveniently located for individual guest use
• There are bedside tables for the convenient use of guests
  
  

Rooms, Toilet and Laundry

• The premise has its own bathroom for the exclusive use of guests.
• All tiles and grouting is maintained in good condition.
• There is ample shelf/drawer/ cupboard/hanging space for guests.
• Shower recess, vanity, walls, toilet, bath, has far and hand basins are free from cracks, damage and are odour free.
• Bathrooms are cleaned prior to occupancy and otherwise as agreed with guests
• There is adequate heating and ventilation as required to remove odours and steam.
• There are at least one (1) quality bath towel and one (1) face washer per guest, one (1) bath mat, and an adequate number of toilet rolls supplied with spares available on request.
• All bathroom linen is changed prior to occupancy and otherwise as agreed with guests.
• There is ample soap or alternatives available.
• There are at least two clothes hooks in the bathroom.
• There is sufficient hanging space provided so that towels can be dried after use.
• There is an adequate mirror, which is well lit for the use of guests of all heights.

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